A couple of weeks ago, I ordered collars from Ella's Lead for the Chihuahuas.
The collars I ordered were under the Small But Mighty line of collars. Each collar was $30 with rhinestones/designs. http://ellaslead.com/inc/sdetail/6204/5405
When I opened the box, I was appalled at the poor quality of these collars.The leather was frayed and separating from the suede, they were extremely thin, the rivets in the back were poking out (would've cut Tucker had I put his on), the leather was bent up and bumpy, and were very low quality for the $30 a piece I spent on them.
Because pictures tell a thousand words I've included four photos.
First, Chloe's collar: Leather was fraying and separating from the suede.
Tucker's collar: Rivets were poking out of the back, collar was bent and bumpy, and was paper thin.
I nicely sent Becca (the owner at Ella's Lead) a message to let her know I was not happy, and she was passive aggressive/argumentative and stated she did not send me "damaged" products. For $30, I do NOT expect my collars to be falling apart. It was definitely a disappointing experience, and I will NEVER order from Ella's Lead again. She eventually said she would refund my money, but I shouldn't have had to argue over it nor should I have been treated poorly.
I appreciate this review. I have several of their leads and hadn't had any qualms with the quality of the leads up until the last one I ordered. That one came with the rope snagged and when I brought it up to the owner, she gave me a similar attitude: you must have damaged it because my work is 100% flawless 100% of the time. Then she asked for photos of the leash showing the damage.
ReplyDeleteI'd recently thought about ordering a collar to give her a chance to redeem herself.... and after your review... yeah, I won't be doing that. Thanks for saving me the time, money, and aggravation.
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